SynqOra Support
SynqOra is Data Efficiency Solutions, LLC's commercial field-operations app for business customers. This public App Store listing covers the base SynqOra product. Customer deployments may include customer-specific configuration, branding, or workflow rules while using the same underlying SynqOra platform.
Need account access help?
If your organization already uses SynqOra, contact your SynqOra administrator, dispatcher, supervisor, or DES support for account access or Microsoft sign-in help.
Who can use SynqOra?
Any company or organization can contact DES to evaluate or onboard SynqOra. Individual user accounts are provisioned after onboarding by DES or the applicable customer administrator.
Need app support?
For product issues, onboarding questions, or deployment support, contact Data Efficiency Solutions, LLC and include the details listed below.
Contact support
Email: support@dataesllc.com
Phone: 844.337.2778
Company: Data Efficiency Solutions, LLC
Organizations that are not yet customers can use the same contact details to request onboarding, implementation, or account-access information for SynqOra.
How access and billing work
- Any company or organization may contact DES to evaluate or onboard SynqOra.
- After onboarding, DES or the customer organization's administrator provisions individual user accounts.
- Users sign in with the work email and Microsoft account configured for their SynqOra access.
- SynqOra is sold under business agreements with DES. There is no paid content or in-app purchase in the app.
Include these details in your request
- Your work email address used to sign in.
- Your device model and iOS version.
- Your SynqOra app version and build number.
- A short description of what happened and what you expected to happen.
- Any visible error message, screenshot, or the affected work order number.
Common help topics
- Microsoft sign-in: Confirm that DES or your SynqOra administrator has enabled your work account for SynqOra access.
- Assignments not loading: Check connectivity, then refresh assignments again from the Work Orders screen.
- Routing issues: Make sure location permission is enabled so routing can start from your current position.
- Photo upload issues: Confirm camera or photo library permission is enabled and try the action again.
- Offline use: SynqOra can work from local device data and sync later when connectivity returns.
Related information
Review the SynqOra Privacy Policy for information about how app data is processed and handled. Use of the app is also subject to the SynqOra End User License Agreement.